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Popular questions

Damaged gold and silver. Can I still sell it?

Tavex buys also damaged gold and silver. Damaged goods and mint condition bars and coins have always different price setup. As a general rule any kind of damages decreases the value of the bar and coin. Tavex would like to sell our customers and product in a defensible state. It is only fo the used jewellery where the condition of the item is not relevant. Damaged gold and silver can despite of all this be sold to Tavex.

Used gold and silver items shall be melted and refined into new products. Damaged bars and coins are as a general rule always bought below market price. Therefore Tavex always reserves the right to assess the condition of the product and offer a purchase price that is in accordance with the condition with the product.

The price Tavex offers for mint products is always displayed on the product page. For the sake of transparency Tavex always displays the purchase and the sales price of the product. For example the 100g PAMP Fortuna Investment Gold Bar is sold in a sealed plastic package. If the packaging is damaged or the investment gold bar has been taken out from the packaging the purchase price will be different. Tavex is in that case not anymore able to offer the purchase price displayed on the product page. The purchase price will be the price displayed on the page for scrap gold. To avoid this, we recommend that you keep your coins in the enclosed plastic capsules. The package of the bars also need careful handling.

How to sell gold and silver to Tavex?

Make an appointment

Many people who would like to sell their gold and silver items come across a very simple question. And this question is how to sell gold and silver to Tavex. You can simply come to our store in Budapest to sell your gold or silver items, but you should make an appointment. You can sell for your products cash or get paid via a bank transfer. For bank transfer we may charge a fee. When payment is made via bank transfer, we will provide you with a receipt of payment. For selling large quantities (above HUF 4.5000.000 and more) the transfer time can take up to 5 banking days.

It is also possible to send investment gold or silver to us by post. Please contact us prior to posting the parcel. The products must be packed in a proper manner to avoid damages during transportation. We recommend to use value parcel service with distribution to our address and assign a contact person. Please attach a document with your contact information and account numbers (also in IBAN format), as well as a scan of a valid photo ID (passport, EU/EEA driver’s license and EU/EEA residence permit). As soon as we receive the package, we shall contact you to provide you the purchase price. If you do not wish to accept the offer, the package will be sent back to you at your expense.

Testing can damage your items

Tavex reserves the right to test the gold in the manner we deem necessary before the purchase is finalised. This can mean for example that your item will be cut into half, weighing, measuring and conducting a sound test.

You must contact our store in Budapest if you want to sell scrap gold and silver. You cannot send your scrap gold and silver items by post. Always remember to bring a valid photo ID. We accept  passport, EU/EEA driver’s license and EU/EEA residence permit. We can pay out in cash or by wire transfer. For the sale of scrap gold you must also have an appointment.

We hope sincerely that you received the answer to your question how to sell gold and silver to Tavex.

Can I pay cash on delivery?

cash on delivery

Currently we only accept prepayments. We cannot accept cash payments on delivery from you unfortunately. This means that you must prepay for your order before we can ship the goods to you from our stock. You can though buy investment gold and silver bullion in cash if you prepay and we can ship it to your desired location after the payment. All the shipments from us to you are fully fully insured and trackable. The responsibility transfers to you only after you have signed for the parcel and received it. You can read more about our delivery and insurance policy HERE. Please do not hesitate to call or write if you have any questions, such as whether you can pay cash on delivery.

Did you know that we use couriers who deliver the parcel personally to you? Normally you receive your parcel within one working day after we have received the payment. You should have a valid ID ready and present it to the courier. Passport, driving license and national ID qualify as valid ID documents.

Did you know that you can trace your parcel 24/7? You will be provided with the tracking number and you can trace your order whenever you want or wherever you want.

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