These delivery and insurance terms of Tavex apply to all our online and offline purchases. If you have specific questions about delivery and insurance terms of Tavex, please call or write us.
When you place an order through our online shop, you have two options to get a hold of your order. Firstly, you can either choose to have your order delivered to you personally by Fedex. Secondly, you can choose to collect your order personally from our office in Budapest. If you make the purchase physically in our shop, you have also an option to have the order sent to you by a Fedex courier.
A. Delivery to you by Fedex. After we have received your payment, your products will be dispatched to you within the next banking day. Your order will be delivered personally to you by a Fedex courier. Delivery time from dispatching is normally within 1 to 3 working days. You will receive an e-mail with the relevant tracking information after we have prepared the parcel for delivery. The tracking information enables you to have a full overview of the delivery process. Please be aware that the Fedex courier will require you to present a valid identification document at delivery. If you present a passport, driving license, national ID card, residence permit it will qualify as sufficient ID document at the delivery.
B. Self pick-up. You are welcome to come and collect your products in our office in Budapest. If you chose the pick-up option, we will send you a notification immediately your order is ready for pick-up. The order can be collected only after we have received the payment for your order in full. You will also be required to present a valid ID if you choose pick your parcel up from our office. If you present a passport, driving license, national ID card, residence permit it qualifies as sufficient ID document for pickup.
All the parcels we send you are insured by us. In the extremely unlikely event that your package is lost or damaged, we will re-ship the items or refund your money. The insurance only applies whilst the products are in transit. Our insurance ceases to be valid from the moment you sign for the receipt of the parcel. This means that you must carefully inspect the parcel at delivery. You should ensure that it is missing obvious signs of tamper prior to confirming the receipt. If you discover obvious tamper or opening signs on the parcel you must reject the parcel and inform us immediately.
We are sending your products encased in protective wrapping and placed in a discreet, unbranded padded package.
Once your order has been packaged, we will send you a tracking number via e-mail.
Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email or phone to provide you details about the delivery.
Delivery charges are covered by you (the buyer). Delivery charges we apply in our webshop are only applicable to deliveries within Hungary. The delivery price you pay depends on the order value and its weight. The price generates automatically by the website in the checkout process. Prices may vary from 4.000 HUF to 18.000 HUF. We reserve the right to implement a policy that delivery from a specific order value is free of charge. Pick-up from our office is always free of charge. If you wish to have your products delivered to another country, please contact us.